• Online payments with Master Card, Visa, Discover Card, and American Express
  
• Online payments via PayPal
• Check or Money Order (see our mail-in payment instructions)
  

What Is Your Shipping Policies?

Fast Shipping:
GagWorks.com stocks 100% of the items we sell in our state of the art distribution center located in Hartford, CT. All orders placed before 12:01 pm EST (noon) Monday through Friday excluding holidays typically ship the same business day. We ship with your choice of UPS or US Postal Service to assure safe, dependable delivery in 1 to 5 days depending on your location. We offer 2nd day air, and Next Day Air should you need your items even faster.

US Postal Service First Class:
Transit Time : 3 to 7 Business Days This option is only available to customers within the United States, and where the order subtotal is less then $ 19.00. First Class shipping is available for $ 4.99. First Class orders weighing less then 1 pound will qualify for first class shipping $ 4.99.

UPS Ground / US Postal Service Priority Mail Transit Time:
1 to 5 Business Days Available to customers within the United States, this is our standard shipping method. Based on the weight, value and other geographic factors about your order, your order will ship either Priority Mail from the Postal Service or UPS Ground Service. Orders placed to APO's, or PO Box's will ship USPS.

*if you are unable to receive packages/mail at your physical street address then we will need your P.O. Box address for delivery or your package(s) will be returned to us.*

What Is Your Return Policy?

Our Return & Exchange Policy:
We stand behind every product we sell, and we are pleased to offer a 30 day satisfaction guarantee.

Damaged or Defective Item In the unlikely event you receive a defective or damaged item, please use our contact us form to notify us. We will send you via email or US Postal Service a prepaid shipping label for you to return the damaged item at no cost. Upon receipt of the item, we will replace it free of charge.

100% Satisfaction Guarantee Should you not be 100% satisfied with any item* you receive you may return it within 30 days from the date of purchase for a refund of the purchase price.
- The item must be in the original manufacturers packaging.
- We do not reimburse shipping charges.
- Please include your order/invoice number on the outside of the package.
- Send your order with a reputable shipper.

We recommend you purchase the optional insurance to protect yourself against shipments being lost in transit.

Send Your Return To:
Order # [Insert your Order or Invoice Number Here]
Returns Manager
GagWorks.com
149 Old Gray Station Road
Gray, TN 37615

Items returned after 30 days from purchase will not be accepted.

* Due to the seasonally and nature of the item, we do not accept any returns on costumes.

All credits will be issued to the same credit card account used to make the purchase.

If the post office returns my package to you, will I be charged additional shipping to have it reshipped?
In the event your package is returned to us as unclaimed, undeliverable as addressed, attempted not known, etc. by the post office, you will be responsible for us to reship your package. If you wish to cancel your order due to this occurrence, you will only be refunded for the cost of the purchase price as we do not reimburse shipping charges. Unfortunately, we incur the shipping costs for outgoing packages and if they are returned to us in this manner, we incur additional charges for the return of your package to us.

How can I change my order after it is submitted?
If you have sent your order, call customer service immediately at 1-800-901-1163 during business hours or send a detailed email from our Contact Us help page and we will try our best to work with you in the changes needed to be made. You must provide your order number and/or name used for billing. *Please note that your order may begin processing immediately after you place your order, and it may not be possible to change items on existing orders.

How can I cancel my order after it has been placed?
If you have sent your order, call customer service immediately at 1-800-901-1163 during business hours to cancel your order. *Please note that your order may begin processing immediately after you place your order, and it may not be possible to cancel. If the order has already been shipped to you, you will have to return the merchandise. Please see our Return Policy (add link here).

What happens when I refuse an order ?
In the event the delivery is refused by your household or business, you will be responsible for the return shipping and a restocking fee. Unfortunately, when a delivery is refused, we are charged shipping charges by the carrier for the initial shipment to you, and then charged again for shipping the item back to our warehouse.  Shipping charges are non-refundable.  Both shipping charges will be deducted from your initial order as well as 20% of the order subtotal as a restocking fee. The remainder of the order will then be refunded to your credit card or paypal account.

I entered a promotional code but it is not working.
Click submit with your mouse. Also, please double check the expiration as well as the required amounts for the promotional code. If you are still having trouble, please contact us so that we can further assist you.

Can I track/trace USPS First Mail?
According to the post office: According to the post office: Letter or packages sent via regular (First-Class Mail™) mail cannot be tracked or traced based on name and address. Due to the large volume of mail moving through the Postal system each day, it is impossible to trace a single piece of regular, or First-Class, mail.