General Merchandise Return Policy
 
Credits and Exchanges may occur up to 7 days after the order is delivered without any reason required (the date of delivery is reported by the carrier). Non Returnable Item(s) do not qualify for this policy and may only be returned if Defective, see list below these instructions.

For Manufacturer Defective Products, Shortages in shipment or Products Damaged in Shipping, see our Policies listed Below. If you wish to return item's) for refund or exchange please follow these instructions.


Return Instructions

All returns must be Authorized by our Company. All orders placed with Gag Works, fall under the terms and conditions of Gagworks.com. Items to be returned must be accompanied by the following items and approvals.

1. Return Materials Authorization (RMA) Number must be requested no more than 10 days past the date your order was delivered. This number must be pre-issued and be clearly marked on the outside of each box being returned. This number may be obtained by contacting our Guest Services division by visiting the Contact Us page and selecting Returns from the list of divisions.

2. Original Packing Slip from the delivered order or a copy of the confirmation email sent from our company or affiliates. The tracking email will not be accepted.


Additional Details

Please note, we give all considerations to each request, this is a request not a guarantee. Only one RMA (Return Materials Authorization number) will be issued per request.

Any non-defective items (unless classified under another section or noted as a non-returnable item) will receive either an exchange of the same, similar or another product (additional charges may apply), Store Credit or a Full product credit may be required. These items still require the above two items (RMA Number and Packing Slip)

All returned items must be in the original packaging and free of any stickers, tags, or other markings not originally on the item. Returned products must be in their original condition, unwrapped, unopened and in a resalable state. Your Return Authorization Number expires 10 days after issue.  Any merchandise returned after the Return Authorization Number expires; will be discarded and no credit issued. All Returned orders must also be accompanied with their original packing list. The original merchandise must be received before any refund or exchange can be processed.

Please allow up to (1) one week for processing once received back and up to two (2) billing cycles for your paper statement or up to 72 hours for your electronic statement to be affected if a credit has been issued, if paid by credit card. We require you to send to us the product via USPS PRIORITY MAIL or trackable method with the United States Postal Service. If international please ship through Government Shipping Carrier. Please note; a list of Non-Returnable items is listed below for your review.


Shipping Fees

The Shipping Fees Paid on the order that are used when the product is shipped ARE UNABLE to be refunded, they are given as payment to the chosen delivery carrier when the order is shipped. Orders being returned must have pre-paid shipping unless otherwise specified. Shipping fees are the buyer’s responsibility and are not included in the refund unless it is in the company’s error. We will not accept C.O.D. returns.


Non-Returnable items:

The following items are Non-Returnable: Magic and Magic Sets, Plush items, Costume, Apparel  or Costume Pieces, Food Items, Make-Up, Edible Products or Food Items, Fake Teeth, Masks, Aerosol Sprays, Stink Bombs, Closeouts or Special Orders / Large Quantity purchases of 24 or more on an item and special order / quoted products cannot be returned. All Sales are Final on these items. For defective items see our Defective Items Replacement Policy below.