You have 30 Days from the Date of Delivery to Request a Return for a qualified order or product with GagWorks.com.
Request a Return Authorization
To complete your return, we require that you submit a request for a return authorization prior to taking any action to return your item(s).
Please email firstname.lastname@example.org to request a Return Authorization.
We will require your order# and email on file to start your return.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted (if applicable). An approved Return Authorization is required prior to any considerations.
You must notify our company within three (3) days of the delivery date if an item is defective, using the Return Authorization above. An item must be inspected by our company prior to a defective determination in which a refund, credit, or replacement item of the same type is approved. Return Shipping of Defective Items will be covered if approved through the return authorization.
Orders Non-Deliverable / Refused / Unclaimed / Returned by Customer
If an order is returned, refused, unclaimed, or not deliverable by the shipping carrier and then is returned to us by the shipping carrier without a return authorization approved. You will be charged for the shipping charge to return the product to our company and a 20% Restocking Fee (for Bulk Orders it is 50%) based on the original order total. Any remaining refund amount will be applied to the original method of payment and a new order will need to be placed to receive your product. All shipping charges are non-refundable as they have already been paid on your behalf to the shipping carrier for your package.
When ordering more than 12 pieces of any item it may be considered a bulk order and any bulk order policies will apply such as Restocking Fees for any returns of up to 50% of the order total and shipping will not be refundable. Any refunds made for bulk orders will also be less any return shipping fees paid on your behalf to return the packages to our company.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All credits or refunds will not include the original shipping or any return shipping you have paid as that has been provided to the shipping carrier for transit of your package.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again as it may take up to 10 business days for the refund to apply.
Then contact your credit card company, it may take some time before your refund is officially posted on your billing statement.
Next contact your bank or creditor if more than 10 business days has passed. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on our Contact Us page.
If the item purchased is marked as a close-out sale item on the product page then all sales are final unless the item(s) is defective.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please complete a return authorization using the link above.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of the return.
To return your product, you should mail your product via a trackable method to the address provided in your return authorization.
You will be responsible for paying for your own shipping costs for returning your item unless otherwise noted in your return authorization. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund or credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we will be unable to assist if the package is lost or damaged in transit to our facilities.